1.1 Description. Teloola offers an online customer advocacy platform that integrates with certain third-party communication, social media and customer relationship management platforms to allow Users to engage their customer advocates in various ways (collectively, the “Services”).
2.1 Account. Users will be required to register for an account to use certain Services (Your “Account”). When You register for the Account, You will be required to provide certain information, which is subject to our Privacy Statement. After You have registered for an Account You can login using the email address you provided for registration. You will also be required to select a password. You are responsible for all activity occurring on Your Account, so please select a strong password. Please keep Your password secure, and do not share it with any other individual. We will not be liable for any damages caused by virtue of the compromise of Your Account or password, including any unauthorized access to Your Account or use of Your Account or any information contained therein. Please contact us immediately if You suspect or become aware of any unauthorized use of Your Account or any other breach of security.
2.2 Eligibility. You must be a resident of Canada or the United States in order to use the Platform and Services. By registering for an Account, You represent that You are the age of majority in Your jurisdiction of residence. In order to use certain Services, You may be required to have valid LinkedIn and Salesforce accounts.
2.3 Organizations. If You use the Services on behalf of any entity, organization or other third party, you represent and warrant that You have the authority to enter into these Terms on behalf of such third-party.
3. USER CONTENT
3.1 User Responsibility. All information, data, text, software, sound, images, graphics, messages or other materials, including personal information (“User Content”) transmitted to the Platform by Users, including data from third-party integrations, is the sole responsibility of Users. By using the Platform and Services, You represent, warrant and covenant that You have obtained all necessary consents to collect any personal information (including data from a third-party integration) and to send electronic messages. You will comply with all applicable laws in using the Platform and Services. Teloola does not control User Content uploaded to the Platform and as such, does not guarantee the accuracy, integrity or quality of such content. Under no circumstances will Teloola be liable in any way for any User Content, including, but not limited to, any errors or omissions in any materials or for any loss or damage of any kind incurred as a result of the viewing or use of any User Content posted, uploaded, transmitted or otherwise made available on the Platform.
3.2 Ownership of User Content. Except for the material that We license to You pursuant to Section 6 of this Agreement, Teloola does not claim ownership of any of the materials or User Content created, transmitted, uploaded, stored or otherwise made available on the Platform by You through Your use of the Services. You hereby grant to Teloola a limited license to collect and store User Content for the purpose of providing the Services. You further grant Teloola a perpetual, irrevocable, and unlimited licence to use, store, and manipulate User Content to create aggregated and anonymized statistical analytics in respect to Platform use and other Services and User parameters and characteristics (“Anonymous Service Data”) in accordance with the Teloola Privacy Statement. Teloola shall own all right, title and interest in and to the Anonymous Service Data, including all intellectual property rights in the Anonymous Service Data, and You hereby assign, transfer and convey to Teloola any ownership interest You may have in any Anonymous Service Data.
3.3 Feedback. If You provide Teloola with any suggestions, comments or other feedback (“Feedback”) relating to the website, Teloola may use such Feedback in the website or in any other Teloola products or services (collectively, “Teloola Offerings”). Accordingly, You agree that: (i) Teloola is not subject to any confidentiality obligations in respect to the Feedback, (ii) the Feedback is not confidential or proprietary information of You or any third party and You have all of the necessary rights to disclose the Feedback to Teloola, (iii) Teloola (including all of its successors and assigns and any successors and assigns of any of the Teloola Offerings) may freely use, reproduce, publicize, license, distribute, and otherwise commercialize Feedback in any Teloola Offerings, and (iv) You are not entitled to receive any compensation or re-imbursement of any kind from Teloola or any of the other users of the Website or Platform.
4.1 Fees. If you purchase a subscription for any Platform Services, You shall pay Teloola the subscription fees as specified to You in a Teloola order form (“Order Form”). All amounts are payable in the currency specified in the Order Form. Teloola does not offer any refunds for subscription fees.
4.2 Invoicing and Payment. Teloola will invoice You electronically and You agree to accept Teloola’s invoices in that manner. Unless otherwise stated an invoice sent to You by Teloola, all invoiced amounts for the Services are due upon receipt of Teloola’s invoices for such amounts. If You have enrolled in automatic billing, You shall: (i) keep your billing, credit card and payment information accurate and up to date, otherwise, Teloola may suspend provision of the Services; (ii) promptly advise Teloola if billing or credit card information changes due to loss, theft, cancellation or otherwise; (iii) be liable for failure to pay any fees caused by Your failure to provide Teloola with up to date billing information; and (iv) upon termination of the Services, provide Teloola with a forwarding address for all final invoices or correspondence if Your mailing address differs from that which You provided in your Account.
4.3 Taxes. Unless otherwise stated, Teloola’s prices for the Services do not include any direct or indirect local, state, provincial, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, goods and services, harmonized, use or withholding taxes (collectively, “Taxes”). You are responsible for paying all applicable Taxes associated with purchases pursuant to these Terms, excluding taxes based on Teloola’s net income or property. If Teloola has the legal obligation to pay or collect Taxes for which You are responsible under this Section, the appropriate amount shall be invoiced to and paid by You, unless You provide Teloola with a valid tax exemption certificate authorized by the appropriate taxing authority.
4.4 Pre-authorized Payment. By providing a credit card information to Teloola as part of Your Account registration, You authorize Teloola to charge Your credit card for all outstanding fees, taxes and charges and outstanding account balances incurred by You in respect to the Services, and this Section 4.4 constitutes Teloola’s good and sufficient authority for so doing. If You do not provide notice of non-renewal of the subscription for the Services (of at least 30 days for any monthly subscription and 60 days for any annual subscription), then the relevant fees for the renewal of Your subscription to the Services for a new subscription having the same subscription term will be automatically processed and charged to You in full at the then-current fees for the Services for such renewed term.
4.5 Fee Changes. Teloola may change the fees Teloola charges for the Services at any time in Teloola’s discretion. Changes to the fees will be communicated by being posted on the Teloola website and will become effective at the time of posting, provided, however, any fee changes will not change subscription fees applicable to Your current subscription term, however, such fee changes will be applicable to Your next subscription renewal. If You do not wish to pay the changed fees, then Your sole recourse is to not renew Your subscription for the Service.
4.6 Suspension of Service. If Your account is five (5) or more days overdue in the case of a monthly subscription or fifteen (15) or more days overdue in the case of an annual or multi-year subscription, then in addition to any of its other rights or remedies, Teloola shall have the right to suspend the Services provided to You, without liability to You, until such amounts are paid in full.
5. USER RESPONSIBILITIES AND RESTRICTIONS
You are responsible for all activity occurring on Your Account and for compliance with this Agreement. Without limiting the generality of the foregoing, You agree that You will not:
Teloola reserves the right to terminate, limit, or suspend User access to the Platform for any User breach of these restrictions or any other violation of any other term of this Agreement.
6. INTELLECTUAL PROPERTY; LICENSE TO PLATFORM
The Website, Platform, Services and the information and materials contained therein (except for User Content), are the property of Teloola and its licensors, and are protected from unauthorized copying and dissemination by copyright law, trademark law, and other intellectual property laws. Subject to these Terms and payment of any applicable fees, we grant You a non-transferable, non-exclusive, license to access and use the Website and Platform for Your internal business purposes use, and not for the use of any other person or individual. Nothing in the Terms gives you a right to use the brand names, trademarks, logos, domain names, and other distinctive brand features we provide the Services under without our prior written consent. You shall not attempt to override or circumvent any of the usage rules or restrictions on the Website or Platform. Any future release, update, or other addition to functionality of the Website, Platform and Services shall be subject to the terms of these Terms.
7. TERM; TERMINATION
7.1 Term. This Agreement will commence on the date it is entered into by You (“Effective Date”) and continue unless and until the Agreement is terminated in accordance herein, unless otherwise terminated through a partner agreement. If You purchase a subscription to the Services, Your subscription term and renewal option (monthly, annually etc.) will be indicated on Your Order Form.
7.2 Cancellation. If you cancel Your subscription plan, the cancellation will take effect for the upcoming renewal term and you will be responsible for payment of all fees for the current term.
7.4 Effect of Termination. In the event of Termination by either Party, Teloola reserves the right to delete any information in the User Account that it is not required by law to retain. Teloola will not offer any refund for any prepaid Services.
7.5 Outstanding Fees. Termination, suspension, or expiration of Your Subscription shall not relieve You of the obligation to pay any fees accrued or payable to Teloola. Upon Termination by Teloola under Section 7.3 all applicable fees for the remainder of the Term shall become due immediately.
8. IMPORTANT DISCLAIMERS
8.1 Internet Security Disclaimer. You understand that the transmission of User Content is necessary to use of the Services. Therefore, You expressly consent to Teloola’s storage of User Content, which will involve transmission over the Internet, and over various networks, only part of which may be owned and/or operated by Teloola. Teloola is committed to protecting Your privacy and we have safeguards in place that comply with Federal and Provincial laws, rules and regulations relative to storing personal information; however, You acknowledge and understand that User Content may be accessed by unauthorized persons when communicated across the Internet, network communications facilities, or other electronic means. Teloola is not responsible for any User Content which is delayed, lost, altered, intercepted or stored during the transmission of any data whatsoever across public networks not owned or operated by Teloola, including, the Internet and Your local network. You agree that Teloola is not in any way responsible for any interference with Your use of or access to the Services or security breaches arising from or attributable to the Internet and You waive any and all claims against Teloola in connection therewith.
8.2 DISCLAIMER OF ALL IMPLIED REPRESENTATIONS, WARRANTIES AND CONDITIONS. THE INFORMATION AND MATERIALS PROVIDED ON THE WEBSITE AND PLATFORM ARE PROVIDED “AS IS.” SPECIFICALLY, BUT WITHOUT LIMITATION, TELOOLA DOES NOT REPRESENT, WARRANT OR OFFER ANY CONDITIONS THAT: (I) THE INFORMATION OR MATERIALS ON THIS WEBSITE ARE CORRECT, ACCURATE, RELIABLE OR COMPLETE; (II) THE FUNCTIONS CONTAINED ON THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE; (III) DEFECTS WILL BE CORRECTED, OR (IV) THIS WEBSITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TELOOLA SPECIFICALLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, STATUTORY, BY USAGE OF TRADE, COURSE OF DEALING OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, OR MERCHANTABLE QUALITY, NON-INFRINGEMENT, TITLE, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY INFORMATION OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM, LOSS OF DATA, OR ANY OTHER LOSS THAT RESULTS FROM DOWNLOADING OR USING ANY SUCH MATERIAL. TELOOLA DOES NOT WARRANT, ENDORSE, GUARANTEE, PROVIDE ANY CONDITIONS OR REPRESENTATIONS, OR ASSUME ANY RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY ANY THIRD PARTY THROUGH THE WEBSITE OR IN RESPECT TO ANY WEBSITE THAT CAN BE REACHED FROM A LINK ON THE WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING ON THE WEBSITE, AND TELOOLA SHALL NOT BE A PARTY TO ANY TRANSACTION THAT YOU MAY ENTER INTO WITH ANY SUCH THIRD PARTY.
9. LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL TELOOLA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES THAT RESULT FROM (I) YOUR USE OF OR YOUR INABILITY TO USE, THIS WEBSITE OR ANY OF THE INFORMATION OR MATERIALS CONTAINED ON THIS WEBSITE, (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS, DATA, INFORMATION OR SERVICES, (III) ERRORS, MISTAKES, OR INACCURACIES IN THE MATERIALS ON THE WEBSITE, (IV) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY KIND WHATSOEVER ARISING FROM OR RELATING TO YOUR USE OF THE WEBSITE, ANY BUGS, VIRUSES, TROJAN HORSES, OR ANY OTHER FILES OR DATA THAT MAY BE HARMFUL TO COMPUTER OR COMMUNICATION EQUIPMENT OR DATA THAT MAY HAVE BEEN TRANSMITTED TO OR THROUGH THE WEBSITE, OR (V) ANY ERRORS OR OMISSIONS IN ANY MATERIAL ON THE WEBSITE OR ANY OTHER LOSS OR DAMAGE OF ANY KIND ARISING FROM OR RELATING TO YOUR USE OF THE WEBSITE. THESE LIMITATIONS SHALL APPLY EVEN IF TELOOLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, TELOOLA’S LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL OF ANY AMOUNTS PAID BY YOU TO TELOOLA IN THE TWO MONTHS PRECEDING THE DATE THAT THE CLAIM WAS FIRST MADE AGAINST TELOOLA (IF ANY). THE FOREGOING LIMITATIONS SHALL APPLY TO THE FULLEST EXTENSION PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
11. THIRD PARTY CONTENT
This Website may contain advertisements and/or links to other websites that are not owned or controlled by Teloola. Teloola is not responsible for the content of any linked websites. Any third-party websites or services accessed from the Website are subject to the terms and conditions of those websites and or services and You are responsible for determining those terms and conditions and complying with them. The presence on the website of a link to any non-Teloola websites does not imply that Teloola endorses or accepts any responsibility for the content or use of such websites, and You hereby release Teloola from all liability and/damages that may arise from Your use of such websites or receipt of services from any such websites.
12.5 Export. You acknowledge and agree that the Platform and Services may be subject to export and import controls under the regulations of Canada, the United States and other countries, and you shall comply with all export and import control regulations of such countries. You shall not use the Platform or Services for any purposes prohibited by export laws, including, without limitation, nuclear, chemical or biological weapons proliferation. You shall be responsible for procuring all required permissions for any subsequent export, import or use of the Platform or Services.
12.6 Choice of Law. This Agreement and any action related thereto shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflicts of law principles. The Parties hereby irrevocably attorn to the exclusive personal jurisdiction and venue of the courts sitting in Toronto, ON.
12.7 English Language. It is the express wish of the parties that this Agreement and all related documents be drawn up in English. C’est la volonté expresse des parties que la présente convention ainsi que les documents qui s’y rattachent soient rédigés en anglais.
Last Updated: February 15, 2019.